What people ask us

You pay online when you book, by card or another method offered by Stripe. You receive a receipt for every ride.

Yes. The price you confirm includes tolls, taxes and the waiting time. It does not change with traffic or if your flight is delayed.

We track your flight number and move the pickup to the actual landing time, at no extra cost. Waiting is free for 60 minutes after landing, 30 minutes at a station and 15 minutes at any other address.

We give you the same time we ask of you: 60 minutes at an airport, 30 at a station, 15 anywhere else. If we arrive after that, we refund part of the ride in proportion to the delay, up to the full price.

In the arrivals hall, just after baggage claim: your chauffeur holds a sign with your name. You receive their contact details before pickup.

Yes, free of charge up to 24 hours before the pickup time.

You can book up to 20 minutes before pickup. For airport arrivals, book as soon as you know your flight: we will follow it for you.