Data controller
The controller of your personal data is Limoyes.
For any privacy request, email info@limoyes.com.
What data we process
- Trip details you enter in the form: pickup, drop-off, date, time, passengers and luggage. When you press “See prices” they are sent to our booking system at book.limoyes.com.
- Contact details and message content, if you write to us by email or WhatsApp.
- Technical data logged by the server (IP address, browser, requested pages), for the security of the site.
Address search
While you type an address, the text is sent to the Photon service of komoot GmbH (Germany), based on OpenStreetMap, only to show you suggestions. No other personal data is sent and no cookies are set.
Purposes and legal bases
- Preparing your quote and performing the booked transfer: performance of a contract (Art. 6(1)(b) GDPR).
- Answering your requests: pre-contractual steps (Art. 6(1)(b) GDPR).
- Protecting the site and preventing abuse: legitimate interest (Art. 6(1)(f) GDPR).
- Meeting tax and accounting obligations: legal obligation (Art. 6(1)(c) GDPR).
How long we keep it
Booking data is kept for as long as the service and the law require, usually 10 years for accounting records. Technical data and messages are kept only for as long as strictly necessary.
Who we share it with
We never sell or hand over your data to third parties for marketing.
- The drivers and partners who perform the service, limited to the data they need.
- Our website hosting provider (Hostinger).
- Tax and legal advisers, and the authorities where the law requires it.
Where it is processed
Data is processed in the European Union. If you contact us via WhatsApp, WhatsApp’s (Meta) privacy policy also applies, which may involve transfers outside the EU.
Your rights
You can ask for access, rectification, erasure, restriction and portability of your data, and object to processing, by writing to info@limoyes.com. You also have the right to lodge a complaint with the Italian Data Protection Authority (garanteprivacy.it) or your local authority.
Cookies
This site uses no profiling cookies and no analytics tools. Details are in the cookie policy.
Changes
We may update this policy. The date of the last update is shown at the top.