Courtesy translation. The French version is authoritative (see section 18).
1. Who we are
Limoyes is a brand of TOPCHAUFFEUR, a French SAS, whose registered office is at 4 rue du Bois Charlet, 91320 Wissous, France, registered with the Évry Trade and Companies Register under no. 902 836 501, VAT FR49902836501 (“Limoyes”, “we”, “us”).
Contact: info@limoyes.com · +39 352 094 7272.
2. Purpose and scope
These terms and conditions (the “Terms”) govern bookings of private chauffeur services made on limoyes.com and book.limoyes.com, by email or by message. They apply to consumer customers and, subject to section 6.4, to business customers.
By confirming a booking, you accept the Terms in force on that date. You can view and download them on the website at any time.
3. The service
3.1 Services. We offer:
- fixed‑price transfers between two addresses, in particular to and from airports;
- a chauffeur at your disposal for a set period (minimum duration as shown when booking, currently 1 hour), with 50 km included for each booked hour (section 5.4).
3.2 Vehicles. The vehicle matches the category you chose, or an equivalent or higher category at no extra cost. Photos are for illustration only. The passenger and luggage capacity of each category is shown when you book.
3.3 Performance. We confirm your booking and remain your single point of contact. The ride is performed by a professional partner driver holding the passenger transport authorisations required in the country where it takes place, with a vehicle insured for carrying passengers. We remain responsible to you for the proper performance of the service. You receive the driver’s name and vehicle details before pickup.
4. Booking
4.1 Steps. You enter the route, date, time and number of passengers, then choose a vehicle and add your contact details and any useful information (flight number, luggage, child seats, notes). Before you confirm, a summary lets you check the service, the total price and the cancellation terms, and correct any mistakes.
4.2 Conclusion of the contract. The booking becomes binding when you click the “Book with obligation to pay” button. We then promptly send you a confirmation email summarising the service, the price and these Terms. If you do not receive it, check your spam folder and then contact us.
4.3 Quote requests. When no price is shown online (for example for some chauffeur‑at‑disposal services), your request does not commit you. We send you a fixed price, and the booking is only concluded once you expressly accept it.
4.4 Lead time and accuracy. Online bookings must be made at least 20 minutes before the pickup time, subject to availability. You guarantee that the information you provide is accurate (addresses, times, flight number, number of passengers and bags, children’s ages). Inaccurate information may prevent us from performing the service or justify a price adjustment, which we will put to you before the ride.
4.5 Minors. Bookings must be made by an adult. Unaccompanied minors are carried only with our prior written agreement.
4.6 Languages and archiving. The contract can be concluded in French, Italian, English, German or Spanish. We archive the contract and, for any order of €120 or more, keep it for 10 years. You can access it on request.
5. Price
5.1 Fixed price. The price shown when you book is a total price in euros, including all taxes. It includes VAT at the rate applicable in the country where the ride takes place (10% for rides in Italy), fuel, tolls, airport parking, the free waiting time set out in section 7, and the luggage allowance of the chosen category. It does not change with traffic.
5.2 Extras. No extra is charged without your agreement. An additional stop or a detour, requested during the ride, is charged at the rate shown when you booked or given to you before the service. Waiting beyond the free time and time beyond the booked duration are charged under sections 7.3 and 7.5.
5.3 Changes. If you change your booking (time, address, vehicle, passengers), we show you the new price before confirming the change.
5.4 Kilometres included with a chauffeur at your disposal. This section applies only to the chauffeur‑at‑disposal service: the price of a transfer is complete, with no extra‑kilometre charge. Each booked hour includes 50 km (for example 400 km for 8 hours). Kilometres beyond the included total are paid at the extra‑kilometre rate of the vehicle you choose, shown when you choose the vehicle and stated in your booking confirmation or quote.
6. Payment
6.1 Payment method. You pay with one of the methods offered when you book: online, at the time of booking, by card, through our payment provider Stripe (the booking is confirmed once the payment is authorised). We never charge a fee for using a particular payment method. Amounts paid online are refunded to the same payment method under the cancellation rules in section 8 and in the cases in section 10.
6.2 Receipt. We email you a receipt or invoice after the ride.
6.3 Non‑payment. Amounts due and unpaid may be claimed by any lawful means.
6.4 Business customers. Unless agreed otherwise, our invoices are payable on receipt. Any late payment automatically incurs interest at three times the French statutory interest rate and a fixed recovery fee of €40 (Articles L441-10 and D441-5 of the French Commercial Code). Sections 9 and 15 apply to consumers only.
7. Waiting, delays and no‑shows
7.1 Airports. If you gave us your flight number, the driver tracks your arrival. Waiting is free for 60 minutes from the actual landing time. If your flight changes, let us know as soon as possible.
7.2 Stations and other addresses. At a train station, waiting is free for 30 minutes from the scheduled pickup time. At any other address, waiting is free for 15 minutes from the scheduled pickup time.
7.3 Beyond the free time. After the free waiting time, the driver may keep waiting, subject to availability and with your agreement. Extra waiting is charged by the half hour: once the included time is exceeded by one minute, the whole half hour is due, at half the hourly rate of the booked vehicle’s chauffeur‑at‑disposal service for each half hour started (for example, 40 extra minutes = 2 half hours). If you do not show up and cannot be reached when the free waiting time ends, the driver may leave: the booking is then treated as a no‑show (section 8.3).
7.4 Punctuality guarantee. The reference time is the agreed pickup time. At an airport, if you gave us your flight number, the reference time is the later of the agreed pickup time and the actual landing time. The grace period is the free waiting time in sections 7.1 and 7.2: 60 minutes at an airport, 30 minutes at a train station and 15 minutes at any other address. If the driver arrives after the grace period, we refund the part of that ride’s price equal to the delay beyond the grace period divided by the planned drive time (at least 30 minutes; for an hourly booking, the booked duration), rounded up to the next 5% and capped at 100%. The refund is 100% when that delay reaches the planned drive time, or when, after the grace period, you tell us that you are making other arrangements. In that case we also refund documented alternative transport under section 10.2. The guarantee does not apply in cases of force majeure (section 10.3), when the delay is caused by you (a wrong address or flight, a phone we cannot reach, or a last‑minute change), or when the booking was made less than 2 hours before pickup. We apply it when we record the delay; otherwise write to us within 14 days. The refund is made to the original payment method within 14 days. This guarantee is in addition to your statutory rights.
7.5 Chauffeur at your disposal. For a chauffeur‑at‑disposal service, the free waiting time is the same as for every booking (sections 7.1 and 7.2): 60 minutes at an airport, 30 minutes at a train station and 15 minutes at any other address. Time beyond the booked duration is charged like extra waiting (section 7.3): half the booked vehicle’s hourly rate for each half hour started.
8. Changes and cancellation by the customer
8.1 Free cancellation. You can cancel free of charge up to 24 hours before the pickup time of a transfer, and up to 7 days before the start time of a chauffeur‑at‑disposal service, including multi‑day and full‑day bookings: for that service, the assigned driver blocks the booked days and turns down other work. You can cancel from your customer account or by email to info@limoyes.com. Any amount already paid is refunded within 14 days using the same payment method.
8.2 Late cancellation. If you cancel after these deadlines, that is less than 24 hours before the pickup time of a transfer or less than 7 days before the start of a chauffeur‑at‑disposal service, the full price remains due, because the driver and vehicle were reserved for you.
8.3 No‑show. In the event of a no‑show (section 7.3), the full price remains due.
8.4 Changes to a transfer. Changes requested more than 24 hours in advance are free, subject to availability and any price adjustment (section 5.3). With less than 24 hours’ notice, we will do our best to accommodate them.
8.5 Changes to a chauffeur‑at‑disposal service. A change that reduces the service (fewer hours, fewer days or cancelling part of it) is free only if you make it at least 7 days before the start; after that, the service as originally booked remains due. A change that adds hours, days or stops can be made at any time, subject to availability; added hours are paid at the current rate. Example: you booked 8 hours and want 10? You can ask on the day itself. You want to go from 8 to 5 hours? It is free up to 7 days before.
9. No right of withdrawal
Under Article L221-2, 9° of the French Consumer Code (and Article 47(1)(m) of the Italian Consumer Code), the right of withdrawal for distance contracts does not apply to passenger transport contracts. You can, however, cancel free of charge under section 8.1.
10. Cancellation or changes by us
10.1 If we cannot provide the service, we will tell you as soon as possible and offer an equivalent solution. If you decline it, the booking is cancelled free of charge and any amount paid is refunded.
10.2 If the service is not provided, or is seriously deficient, for a reason attributable to us, we will also refund the reasonable, documented cost of alternative transport.
10.3 We are not liable for non‑performance caused by force majeure within the meaning of Article 1218 of the French Civil Code (for example extreme weather, closure of roads or airports, decisions of the authorities, civil unrest). In that case, any amount paid for a service not provided is refunded.
11. Luggage, children, animals and items
11.1 Luggage. The number of bags must match the capacity of the chosen category. Bulky items (skis, bicycles, pushchairs, wheelchairs) must be declared when you book. The driver may refuse undeclared luggage that would compromise safety.
11.2 Children. Children must be counted as passengers. Suitable child seats and boosters are provided on request when you book, in line with the safety rules of the country of the ride.
11.3 Animals. Animals are accepted on prior request, in a suitable bag or carrier. Assistance dogs are always welcome.
11.4 Lost items. Tell us promptly about anything left behind. We will do our best to find it. Any shipping costs are payable by you.
12. On board
Seat belts must be worn. Smoking, vaping and the use of drugs are prohibited in the vehicle. The driver may refuse or stop the ride if a passenger’s behaviour endangers safety or harms others. Cleaning or repair costs caused by a passenger may be charged, with supporting evidence.
13. Liability
13.1 We are responsible for the proper performance of the booked service. Vehicles are covered by liability insurance that includes passengers.
13.2 We are not liable for the consequences of inaccurate information you gave us, your delay or no‑show, the unforeseeable act of a third party, or force majeure.
13.3 If we fail to perform, we compensate the foreseeable loss resulting from that failure (Article 1231-3 of the French Civil Code). This limit does not apply to personal injury or to gross negligence or wilful misconduct.
13.4 For connections (flights, trains, appointments), choose a pickup time with enough margin. We are happy to advise you.
14. Complaints
Send any complaint to info@limoyes.com, ideally within 30 days of the ride, quoting your booking reference. We reply as quickly as possible and within 30 days at the latest.
15. Mediation
If you are not satisfied with our reply, or if we have not replied within two months, you can use a consumer mediator free of charge (Articles L611-1 et seq. of the French Consumer Code).
Mediation is only admissible if you first sent a written complaint to Limoyes and you apply within one year of that complaint (Article L612-2 of the French Consumer Code). You remain free to accept or refuse the proposed solution and to go to court.
16. Personal data
We process your data to manage your booking, as described in our privacy policy.
17. Governing law and jurisdiction
These Terms are governed by French law, without prejudice to the mandatory provisions that protect you. If a dispute cannot be settled amicably, the competent courts are those designated by law, in particular the courts of the place where the transport is performed or of the defendant’s domicile. Consumers resident in France may also bring proceedings before the court of the place where they lived when the contract was concluded or when the harmful event occurred (Article R631-3 of the French Consumer Code).
18. Language
These Terms are available in five languages. The French version is authoritative. In case of any discrepancy or doubt about the meaning of a clause, the interpretation most favourable to the consumer prevails.
19. Changes to these Terms
We may change these Terms at any time. Your booking is governed by the version in force on the date it was confirmed.